07884 064809
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Burst pipe at midnight? Water pouring through the ceiling? No hot water on a Sunday morning? We answer the phone 24 hours a day, every day, and get to you fast across Crawley and the wider Sussex, Surrey, South London and Kent area. Honest pricing, no callout surprises, fully insured.
"Emergency" usually means one of two things — water where it shouldn't be, or no water where it should be. Either way, every minute matters. We've been called out to all of the below in and around Crawley, and the playbook is the same: stabilise the situation first, fix it properly second.
Burst pipes happen for three reasons — frost, corrosion, or pressure. Frost-bursts are common in older Sussex housing stock with copper pipework run through unheated lofts and outbuildings. Corrosion-bursts hit homes with original lead or galvanised pipework, especially in Brighton and the older streets of Horsham and East Grinstead. Pressure-bursts can hit anywhere a stop-tap has been over-tightened or a pipe routed badly. We carry the parts to get you back on water the same visit in the vast majority of cases.
Slow leaks under sinks, in airing cupboards, behind washing machines and from heating-system joints are the everyday emergencies that quietly damage floors and ceilings if ignored. We trace the source, isolate the section, and replace the failing fitting — usually within an hour or two on site. If a leak has come through a ceiling we'll talk you through what to do about the ceiling itself (we don't plaster, but we'll make sure the leak is genuinely fixed before we leave).
If your hot water has stopped and you're not on a gas boiler, there's a strong chance the issue is on the water side — a failed immersion element, a stuck motorised valve, an airlock in a pipe run, or a thermostat that's tripped. We diagnose and fix all of these. If the issue turns out to be on the gas side of a combi or system boiler, we'll be straight with you about that and recommend a Gas Safe engineer rather than guess.
Some blockages are minutes-long fixes; some are an outside-drain issue that needs proper investigation. Either way, we'll tell you which it is before we start charging — and if it's a job for a drainage specialist with jetting equipment we'll say so, not pretend we can fix it cheaper.
If you wake up to no water in the depths of winter and the rest of the road is fine, your incoming main has probably frozen between the meter and the property. We can locate, thaw and protect the section so it doesn't immediately re-freeze. Faster (and a lot cheaper) than waiting for the thaw.
Three steps. No surprises.
Tell us what's happening. We'll talk you through stabilising the situation right now (the main stopcock, the immersion heater, the consumer unit if water has reached electrics). Then we'll give you a realistic ETA based on where you are and what's already on the schedule.
The van is stocked for the most common emergencies — fittings, isolation valves, push-fits, replacement traps, immersion elements. That means most jobs are sorted in one visit. If a part is genuinely uncommon and we have to come back, we won't charge you twice for the callout.
Clear, honest pricing with no call-out fee — you pay for time on site plus any parts, charged from when the work starts, not from when we arrive. We'll explain exactly how the pricing works when you call. You get a VAT receipt by email and you can pay by card (Stripe Tap to Pay), bank transfer or cash.
Based at 147 Woodfield Road, Crawley RH10 8AD. We typically reach addresses within an hour of Crawley — that means most of Sussex, Surrey, South London and the western edge of Kent. Click any area below for full details on what we cover there.
Not in this list? If you're within an hour of Crawley (RH10), give us a call on 07884 064809 — chances are we cover you.
If your emergency is a specific type of job, we have dedicated pages with more detail: burst pipe repair across Sussex, heating and radiator repairs in Crawley, and bathroom installation in Crawley.
We aim to reach most Crawley addresses within 30-60 minutes during the day, and within an hour out of hours. From Crawley (RH10) we cover the wider Sussex, Surrey, South London and Kent area, so response times do vary by distance — call us and we'll give you a realistic ETA before you commit.
Honest, up-front pricing with no call-out fee and no surprises — you only pay for the time we're actually working on site, plus any parts. Time is charged from when the work starts, not from when we arrive, and we'll explain exactly how the pricing works when you call, before we set off. For defined jobs — like a repair we've scoped or a replacement — you get a written quote before anything is booked.
We specialise in everything water-side — burst pipes, leaks, blocked drains, hot water faults on electric and water-side heating systems, bathrooms and more. For work on gas appliances, gas pipework or gas boilers we'll point you to a Gas Safe registered engineer (find one at gassaferegister.co.uk) — the right trade on every part of the job. And if you smell gas, call the National Gas Emergency line on 0800 111 999 straight away.
If water is escaping, find your main stopcock and turn it off (usually under the kitchen sink or in the airing cupboard). Switch off any immersion heater and the boiler at the spur. Catch what water you can in buckets and move valuables clear. If water has reached electrics, switch off the consumer unit. We'll talk you through anything else when you call — 07884 064809.
Yes — Crawley East (RH10) and Crawley West (RH11) are our home patch. Our registered office is at 147 Woodfield Road, Crawley RH10 8AD. We also cover RH12 (Horsham), RH13, RH15 (Burgess Hill), RH16/RH17 (Haywards Heath), RH19 (East Grinstead), RH1 (Redhill), RH2 (Reigate), and out into Brighton (BN1-3), Kent and South London.
On emergency call-outs we accept card payment on the spot via Stripe Tap to Pay (just tap your card or phone), bank transfer (BACS), or cash. You'll get a VAT receipt by email afterwards. For larger, defined jobs we'll give you a written quote up front and invoice by bank transfer.
Don't wait. Call or WhatsApp — we'll talk you through what to do while we're on the way.